kg999 Responsible Gambling Guidelines
For sports and casino entertainment — not excess. kg999 wants every player to understand their limits, play safely, and seek support when needed.
Gambling is for entertainment, not addiction
kg999 believes that online casino and sports betting can be an enjoyable activity — when done consciously, in moderation, and within one's financial means. But when gambling goes out of control, it can have a serious impact on personal and family life. That is why we want every member to set their own limits, recognise warning signs, and not hesitate to seek support when needed.
You must be at least 21 years old to register and place bets or play casino games at kg999. If someone opens an account by concealing their age, this is a direct violation of the Terms and Conditions and may result in account closure. Keep your account and devices secure from minors.
Read our Privacy Policy to learn about our full responsible gambling policy, data protection, and how information related to your account is used. Visit the FAQ section for answers to common questions about responsible gambling.
Tools for setting your own limits
kg999 provides several tools so you can control the amount, time, and spending of your own gambling. They are easy to use and can be activated at any time with the help of the support team.
Deposit limit
Set a maximum amount for daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately.
Session time limit
Set a limit on how long you play in one go. When the set time is up, the session will pause automatically.
Temporary break
Take a break from your account for a few days — you can temporarily suspend it for anywhere from 24 hours to 30 days.
Self-exclusion
Use long-term self-exclusion to keep your account closed for 3 months, 6 months, or permanently. This is the strictest protection measure available.
Activity history
View your complete betting and casino gaming history at any time — how much you won, how much you lost, and how much time you spent.
Direct support
Contact our support team via 24/7 live chat or email to activate any tool or to seek advice.
Request self-exclusion
If you feel you need a break right now, fill in the form below and send it to our support team. Once the request is received, your account will be suspended as quickly as possible.
This form submits your self-exclusion request to the kg999 support team. A permanent exclusion cannot be reversed.
Recognise the warning signs
If one or more of the following signs appear in you or someone you know, it is time to take a break or seek help.
- Feeling compelled to keep gambling in order to recover money lost.
- Spending money set aside for household expenses, bills, or emergencies on betting.
- Hiding the amount you gamble from family or friends, or lying about it.
- Feeling restless, irritable, or anxious when not gambling.
- Taking on debt or depleting savings in order to gamble.
- Neglecting work, studies, or family responsibilities to keep gambling.
- Saying "this is the last time" but being unable to stop.
Safe gambling habits
A few simple habits will keep your gambling enjoyable and help you avoid negative outcomes.
Set a budget in advance
Know how much you can afford to lose before you start playing. Do not spend more in the hope of winning.
Stick to time limits
Take breaks instead of playing for long stretches at a time. Spend time with your family.
Do not bet on impulse
Avoid making betting decisions when you are in a bad mood, tired, or under the influence of alcohol.
Accept that losses are normal
Losing is a normal outcome in casino games and betting. Avoid chasing money you have lost.
Where to get help
You are not alone. If you are struggling, you can get help through any of the options below — without judgement or shame.
kg999 support
Our 24/7 live chat and email support are available in Bengali and English. Contact us directly to discuss self-exclusion, setting limits, or any concern.
Family and someone you trust
Talk openly with a family member or a trusted friend. Support from someone close to you is one of the most effective forms of help for overcoming addiction.
Professional advice
Speak with a mental health professional or counsellor. Mental health services in Bangladesh are becoming increasingly accessible — advice from a professional can bring about rapid change in many cases.
kg999's commitment
We believe entertainment should never become a burden. kg999 is always in favour of responsible gambling — our tools, policies, and support team are here for you at all times. We are strict about ensuring that no one under 21 can use this platform.